Fares and Ticketing Consultant

Overview and what we offer

• Mon - Friday 37.5hrs
• Location -  Remote 
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role Overview

The Fares & Ticketing Consultant is responsible for providing expert support across airline fares, ticketing, reissues, and fare construction, ensuring accuracy, compliance, and commercial value. The role plays a critical part in supporting sales, service, and operational teams by resolving complex ticketing queries, minimising financial risk, and ensuring customers receive correct and compliant fare solutions.

This role requires strong attention to detail, excellent knowledge of airline fare rules and ticketing procedures, and the ability to work collaboratively with multiple stakeholders in a fast‑paced travel environment.

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Key Tasks & Responsibilities

• Provide expert advice on airline fares, fare rules, ticketing, exchanges, refunds, and reissues
• Construct and validate complex fares, including published, negotiated, and promotional fares
• Ensure all tickets are issued accurately and in line with airline, GDS, and BSP requirements
• Handle ticket amendments, involuntary changes, cancellations, refunds, and ADM queries
• Support sales and service teams with fare queries and problem resolution
• Identify and mitigate ticketing errors and financial risk, taking corrective action where required
• Maintain up-to-date knowledge of airline policies, fare changes, and industry regulations
• Liaise with airlines, consolidators, and internal teams to resolve complex cases
• Support audits and compliance checks, ensuring documentation and processes are followed
• Contribute to continuous improvement of ticketing processes, tools, and ways of working
• Share knowledge and best practice with colleagues, acting as a subject matter expert where required

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Skills, Experience & Knowledge

Essential

• Proven experience in airline fares and ticketing within a travel environment
• Strong understanding of airline fare rules, ticketing procedures, and reissues/refunds
• Experience working with a GDS (eg Galileo) 
• CV's submitted without the essential experince will be rejected