Credit Controller (Commissions Recovery)

Overview and what we offer

• Mon - Friday 37.5hrs
• Location -  Manchester
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Purpose of Role

This role is all about ensuring the business gets paid—by securing commission payments from suppliers promptly and accurately. Acting as the key link between our company and supplier partners, you’ll manage outstanding balances, reduce aged debt, and maintain strong, trust-based relationships to keep cash flowing and the business thriving.

You’ll work in a high-energy, fast-paced team environment, combining commercial awareness with persistence and diplomacy to resolve payment issues and protect revenue.

Operational Key Tasks

• Monitor and Manage Supplier Accounts
  Regularly review supplier accounts to ensure commission payments are received on time and identify overdue balances.
• Chase Outstanding Commissions
  Proactively contact suppliers via phone, email, or letter to follow up on overdue payments and agree on settlement plans where necessary.
• Reconcile Accounts
  Investigate and resolve discrepancies in supplier accounts, ensuring accurate allocation of payments and commission statements.
• Maintain Accurate Records
  Keep detailed records of all communications, payment arrangements, and account activity in the credit control system.
• Build and Maintain Strong Relationships
  Develop positive working relationships with suppliers and internal teams to support effective commission recovery and resolve issues collaboratively.

Qualifications & Experience

• GCSEs (or equivalent) including Maths and English; A-levels or further education desirable
• Experience in finance, credit control, customer service, or administration
• Familiarity with accounting systems or Microsoft Excel is an advantage

Professional Skills

• Strong numeracy and attention to detail
• Confident communication skills (written and verbal)
• Ability to manage and prioritise workload effectively
• Basic understanding of financial processes and invoicing

Soft Skills & Personal Attributes

• Proactive and solution-focused mindset
• Team-oriented with a collaborative approach
• Resilient and calm under pressure
• Professional, courteous, and supplier-focused
• Organised and self-motivated with a strong work ethic