Billing Agent

Overview and what we offer

• Mon - Friday 37.5hrs
• Location -  Manchester 
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Billing Agent – Role Overview

Billing Agents are responsible for ensuring all customer bookings are invoiced accurately, promptly, and in line with company standards, supporting strong and consistent business cashflow. The role focuses on maintaining correct billing data across systems, ensuring automated invoicing runs smoothly, and resolving exceptions where automation cannot complete a task. Billing Agents investigate discrepancies, process manual invoices when required, and work closely with internal teams, suppliers, and customers to resolve billing queries and ensure data flows correctly.

The role operates in a high‑volume, accuracy‑critical environment and requires strong attention to detail, problem‑solving capability, and a disciplined approach to processes. Collaboration and continuous improvement are key, with Billing Agents encouraged to identify issues, suggest improvements, and support wider business objectives while consistently demonstrating the values of Listen, Adapt, Deliver.

Key Responsibilities

• Load, validate, and reconcile billing data for customer bookings to ensure accurate invoice generation
• Monitor automated invoicing processes, manage exception queues, and resolve root causes
• Process manual invoices for transactions not supported by automation
• Respond to billing queries via Freshdesk, liaising with customers, suppliers, and internal stakeholders
• Reconcile credit card spend and maintain accurate ledger coding, validating VAT, taxes, exchange rates, and cost allocations
• Work closely with Accounts Payable, Finance, Operations, and Customer Service to resolve issues and improve billing workflows
• Maintain compliance with internal controls, support audits, and contribute to operational and process improvements

Skills & Experience

• Experience in billing, accounts receivable, or finance administration
• Strong numerical accuracy and confidence working with high‑volume transactional data
• Competent in financial systems, billing platforms, CRM tools, and Excel
• Clear, professional communication skills and ability to explain billing information effectively
• Highly organised, resilient under pressure, proactive, and adaptable, with a focus on quality and continuous improvement