Credit Control Manager

Overview and what we offer

• Mon - Friday 37.5hrs
• Location -  Manchester 
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role Purpose
We’re looking for an experienced Credit Control Manager to lead our credit control function, overseeing a portfolio of c.1,000 client accounts. You’ll manage three Team Leaders, leading a team of around 20 people, and play a key strategic role within finance. Reporting to the Head of Credit Control, you’ll help shape cash collection, credit risk, and team performance at scale.

Key Areas

• Lead and develop three Team Leaders, ensuring consistent performance across the credit control function.
• Oversee credit control activity across a high-volume, high-value client portfolio, ensuring timely collections.
• Manage a diverse debt book using appropriate strategies based on risk, value, and client relationships.
• Review and manage credit limits and policies in line with business risk appetite.
• Drive cash collection strategy and DSO reduction, setting targets and tracking progress.
• Produce clear KPI and performance reporting for the Head of Credit Control.
• Build strong relationships with sales, account management, and client finance teams.
• Identify and implement process and automation improvements to increase efficiency.
• Manage credit risk and bad debt provisions through regular portfolio reviews.
• Support the development of scalable credit control policies and best practice.

People Management

• Set expectations for PDPs, appraisals, and regular 1:1s, with at least two formal reviews per year.
• Coach and support individual and team performance to maximise productivity.
• Promote a customer-focused culture with clear accountability.
• Keep teams informed through regular communication on performance and priorities.
• Act as an ambassador for our values, creating a positive and supportive team environment.
• Champion wellbeing and healthy work–life balance.

Experience

• 5+ years’ experience in credit control or accounts receivable management.
• Proven experience managing people 
• Strong background managing high-volume, high-value portfolios.
• Working knowledge of ERP and accounting systems (e.g. SAP, Oracle, Sage, NetSuite).
• Strong analytical, communication, and stakeholder management skills.
• Proactive, solution-focused mindset with confidence to influence.